TopBrandCigars.Com FAQ

Cigars FAQ

Q. : How can I pay for my order with you?

A. : There are two payment methods available: Credit Card and E-Check. What's important: paying by check you get 5% discount.

Q. : Do you accept any other currency but USD?

A. : We do business in USD. If you have another currency account, you'll be charged in accordance to the currency rates efficient the day you are placing an order.

Q. : How to pay by E-Check?

A. : Paying by E-Check is easy and gives you an opportunity to pay for cigars over the Internet without the need to mail a paper check.
Follow these simple steps to complete your payment by check:
1. Get your checkbook.
2. Pull out the next valid check.
3. Copy all information from that check to the checkout form.
4. Press the "Complete Purchase" button on the last checkout form and wait for the confirmation screen.
5. Write Void on your check and keep it with your printed receipt.
Make sure to record an entry in your check register for the amount of this check and the check number. You will see this transaction in your monthly bank statement soon.

Q. : What is your Chargeback policy?

A. : We will not tolerate chargebacks and any customer attempting or threatening to do this will be immediately barred from making any future purchases on this website as well as having their card blacklisted among processors. If there is a problem we will always seek a solution resulting in either a refund or a reship in line with our structured reship and refund procedure.

Q. : How are the cigars packed?

A. : We ship our cigars in their original boxes with bands on and original Cuban factory seals. Cigars are vacuum packed to preserve moisture level and freshness and delivered in a prompt and confidential way. When you receive your cigars you are recommended to let them rest for 3 - 5 days before tasting them.

Q. : How do you ship orders?

A. : We ship all orders by Express Airmail with tracking number available. Our delivery times are 4 - 10 days since shipping to any destination.

Q. : How much do you charge for shipping?

A. : Shipping is free for orders above $150. For orders up to $150 it's $30 per order.

Q. : Can you deliver anywhere in the world?

A. : We deliver worldwide, USA included.

Q. : What if my package is taxed?

A. : Most of orders go through customs without tax. In some countries like Canada and Australia Customs may occasionally apply duties. Such parcel can be refused and it will be refunded upon its arrival to our office or reshipped for an additional shipping fee.

Q. : Is delivery guaranteed?

A. : Yes, WE GUARANTEE DELIVERY to any location in the world. You will receive your order wherever you are. If your shipment does not arrive for any reason - what is very unlikely to happen - it will be replaced or you will receive a full refund - whichever you choose.

Q. : Do you guarantee authenticity?

A. : We carry ONLY ORIGINAL CUBAN CIGARS that we get from Habanos S.A. and nothing else. Authenticity is 100% guaranteed and can be proved by genuine Cuban factory seals, date codes and what's most important - by cigar taste!

Q. : What if I'm unhappy with my order?

A. : If you are not satisfied with your cigars you are welcome to send them back in their original packaging. We accept returns within 30 days for 100% refund or replacement. But please make sure to e-mail us first.

Q. : What if my order does not arrive?

A. : We're sure that you will receive your order in time. However if your cigars do not arrive at your door we will send you either a replacement or a refund of order amount. We do guarantee delivery!

Q. : Are there any taxes imposed?

A. : We do everything possible to avoid any additional fees upon product arrival to the client's country, however tobacco related laws differ from a country to another. If you are asked to pay duties you may choose whether you wish to accept these fees or refuse the parcel. In case of refusal the package will be sent back and we'll credit your account as soon as it reaches us.

Q. : I'm worried about confidentiality, Can I be sure that my personal information is protected?

A. : CONFIDENTIALITY IS GUARANTEED. We do care about your privacy and the information you provide is used only for orders dispatch. This is strictly controlled and no access is available to any third party.

Q. : Is it safe to share my billing details online?

A. : We use the high industry standard, Secure Socket Layer (SSL) encryption, to ensure our online ordering facility is fully secured. The URL in your shopping cart starts with https instead of usual http what means that connection is secured and all information is encrypted.

Q. : Is there any maximum or minimum order?

A. : No minimum order. Maximum amount of a single order is $800.

Cigars FAQ

ACCESSORIES LIMITADA TASTING SAMPLERS BOLIVAR COHIBA CUABA DIPLOMATICOS FLOR DE CANO FONSECA GLORIA CUBANA GUANTANAMERA H. UPMANN HOYO DE MONTERREY JOSE LA PIEDRA JUAN LOPEZ MONTECRISTO PARTAGAS POR LARRANAGA PUNCH QUAI D ORSAY QUINTERO RAFAEL GONZALES RAMON ALLONES REY DEL MUNDO ROMEO Y JULIETA SAINT LUIS REY SAN CRISTOBAL SANCHO PANZA TRINIDAD VEGAS ROBAINA VEGUEROS Glossary of Cigar Terms Tobacco Geography The Anatomy of a Cigar Famous Cigar Smokers Cigars and Psychology What the ash can tell about Cigar Smoking for Dummies Name Can Be Deceptive Dwindling Cigar Opportunities in Baseball s Playoff Cities A Better Way to Enjoy a Stogie on the Green Archive	Q. : How can I pay for my order with you? A. : There are two payment methods available: Credit Card and E-Check. What's important: paying by check you get 5% discount. Q. : Do you accept any other currency but USD? A. : We do business in USD. If you have another currency account, you'll be charged in accordance to the currency rates efficient the day you are placing an order. Q. : How to pay by E-Check? A. : Paying by E-Check is easy and gives you an opportunity to pay for cigars over the Internet without the need to mail a paper check. Follow these simple steps to complete your payment by check: 1. Get your checkbook. 2. Pull out the next valid check. 3. Copy all information from that check to the checkout form. 4. Press the "Complete Purchase" button on the last checkout form and wait for the confirmation screen. 5. Write Void on your check and keep it with your printed receipt. Make sure to record an entry in your check register for the amount of this check and the check number. You will see this transaction in your monthly bank statement soon. Q. : What is your Chargeback policy? A. : We will not tolerate chargebacks and any customer attempting or threatening to do this will be immediately barred from making any future purchases on this website as well as having their card blacklisted among processors. If there is a problem we will always seek a solution resulting in either a refund or a reship in line with our structured reship and refund procedure. Q. : How are the cigars packed? A. : We ship our cigars in their original boxes with bands on and original Cuban factory seals. Cigars are vacuum packed to preserve moisture level and freshness and delivered in a prompt and confidential way. When you receive your cigars you are recommended to let them rest for 3 - 5 days before tasting them. Q. : How do you ship orders? A. : We ship all orders by Express Airmail with tracking number available. Our delivery times are 4 - 10 days since shipping to any destination. Q. : How much do you charge for shipping? A. : Shipping is free for orders above $150. For orders up to $150 it's $30 per order. Q. : Can you deliver anywhere in the world? A. : We deliver worldwide, USA included. Q. : What if my package is taxed? A. : Most of orders go through customs without tax. In some countries like Canada and Australia Customs may occasionally apply duties. Such parcel can be refused and it will be refunded upon its arrival to our office or reshipped for an additional shipping fee. Q. : Is delivery guaranteed? A. : Yes, WE GUARANTEE DELIVERY to any location in the world. You will receive your order wherever you are. If your shipment does not arrive for any reason - what is very unlikely to happen - it will be replaced or you will receive a full refund - whichever you choose. Q. : Do you guarantee authenticity? A. : We carry ONLY ORIGINAL CUBAN CIGARS that we get from Habanos S.A. and nothing else. Authenticity is 100% guaranteed and can be proved by genuine Cuban factory seals, date codes and what's most important - by cigar taste! Q. : What if I'm unhappy with my order? A. : If you are not satisfied with your cigars you are welcome to send them back in their original packaging. We accept returns within 30 days for 100% refund or replacement. But please make sure to e-mail us first. Q. : What if my order does not arrive? A. : We're sure that you will receive your order in time. However if your cigars do not arrive at your door we will send you either a replacement or a refund of order amount. We do guarantee delivery! Q. : Are there any taxes imposed? A. : We do everything possible to avoid any additional fees upon product arrival to the client's country, however tobacco related laws differ from a country to another. If you are asked to pay duties you may choose whether you wish to accept these fees or refuse the parcel. In case of refusal the package will be sent back and we'll credit your account as soon as it reaches us. Q. : I'm worried about confidentiality, Can I be sure that my personal information is protected? A. : CONFIDENTIALITY IS GUARANTEED. We do care about your privacy and the information you provide is used only for orders dispatch. This is strictly controlled and no access is available to any third party. Q. : Is it safe to share my billing details online? A. : We use the high industry standard, Secure Socket Layer (SSL) encryption, to ensure our online ordering facility is fully secured. The URL in your shopping cart starts with https instead of usual http what means that connection is secured and all information is encrypted. Q. : Is there any maximum or minimum order? A. : No minimum order. Maximum amount of a single order is $800.

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Cigars FAQ